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Terms of Returned Goods

Please read the delivery and returns policy before completing the form below.
Alternatively, you can download the document, complete and return.

We’re here to help you and if you have any questions give us a call on 01772 336 111.

Out of the box failures

  • In the event of an out of box failure please contact us immediately on 01772 336111 and speak to our technical support department whilst you are on site with the goods.
  • Please quote your delivery note number.
  • If our technical team are unable to resolve the problem you will be issued with a returns number.
  • We will arrange a replacement and organise collection of the faulty one. Please ensure the faulty unit(s) are in the original packaging with all instructions and securely packaged ready for collection.
  • Please do not write the returns number or anything else on the box.

Replacement(s) will be sent at our cost and will be invoiced. We will collect goods within 7 days of request and credit replacement in full if confirmed faulty. Goods that are not collected within that time can only be classed as faulty in Warranty and will be repaired and sent back.

Warranty failures

  • In the event of a warranty failure please contact us immediately on 01772 336111 and speak to our technical support department whilst you are on site with the goods.
  • Please quote your delivery note number / invoice number.
  • If our technical team are unable to resolve the problem we will email a returns request to be filled out in full. Please email this back immediately.
  • Please make sure the items are securely packaged and ready for collection.
  • Please do not write the returns number or anything else on the box.
  • The goods will be collected at our cost within 7 days from request, these will be repaired free of charge and returned. If the fault has been caused by site problems or installation, then the repair will be chargeable plus carriage and a £25 admin fee. NB: If no fault is found then we will charge all carriage costs to the customer.

Goods sent in error

In the event of goods being sent in error by Quality Essential Distribution, please contact us immediately on 01772 336111 and speak to our customer service department whilst you are on site with the goods.

These will be collected at our cost and credited in full. Simply inform us within 48 hours of delivery and make the goods available for collection within 7 days.

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Damaged on Delivery

In the event of goods being damaged on arrival please contact us immediately on 01772 336111 and speak to our customer service department whilst you are on site with the goods.

We can only accept Goods as damaged on delivery provided it is noted on the delivery note or we are informed within 24 hours of delivery. It is the responsibility of the recipient to open packaging and inspect goods.

Excess to requirement, ordered in error

  • In the event of goods being excess to requirements, inspect your goods to ensure the goods are as new and in a resaleable condition. Complete with all original contents, packaging manuals and without any scuffs or surface damage.
  • Contact us on 01772 336111 and speak to our customer service team; requesting a return request form. Please complete in full and email back.
  • Upon agreenment, we will issue you with a returns number and note the value of the restocking charge.
  • Please box your goods and return to Quality Essential Distribution Ltd, Returns Dept, Unit 445 Oakshott Place, Walton Summit, Bamber Bridge, Preston, Lancashire, PR5 8AT.

Special order items may fall outside of these terms and may not be returnable. There will be a minimum restocking charge of 10% or £10 whichever is the larger amount. Goods to be returned at your cost and must be returned within 7 days of receiving the approved request. Collection by our van will have an administration charge of £10. All cabinets returned will have an automatic £50.00 re-stocking charge if you wish for us to collect the cabinet on your behalf there will be an additional £75.00 collection fee. Unfortunately, any goods returned without a returns authorisation number cannot be dealt with, repaired or credited. Any cables cut to length cannot be accepted back as a return. We cannot take responsibility for any damage caused by your couriers after collection. All items returned damaged will not be credited.

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